Terms & Conditions


Terms

All web orders are processed and shipped within 24-48hrs (excluding weekends and holidays).

Shipments will be between Monday-Friday, 9am-6pm CET – No shipments will be made outside of these hours.

We accept Paypal, Visa, Mastercard, and American Express credit cards.

Once your order ships, you will receive a shipping confirmation email along with a tracking number. If the merchandise you have selected is out of stock, you will be notified via email.

We currently do not offer Saturday or Sunday delivery.

Ylati Footwear will not be responsible for any orders that were given the wrong address.

Delivery times

Italy: within 2 workdays

European Union: between 3-5 workdays

International: between 5-14 workdaysShipping fees will be calculated at checkout. Taxes, Duties or Brokerage fees will not be calculated at checkout.

By completing this order the customer is in agreement that they are responsible for all taxes, duties, brokerage fees, Customs fees or similar charges (including V.A.T).

Also, the customer is in agreement that they are responsible for all original outgoing shipping costs and all shipping costs on items that are sent back.

Customs and Taxes

Ylati Footwear is not responsible for any customs, duties, taxes, or brokerage fees applied to your package. You will be responsible for paying these additional charges for customs clearance. We must declare all items at their full price and cannot change this amount to lower custom fees.

If you refuse your package, you are responsible for the original shipping charges as well as any custom fees or taxes that are incurred. If the package is undeliverable and returned to ylatifootwear.com, the shipping and return shipping total charges will be deducted from your merchandise payment amount refunded. In the instance that the price to return the merchandise exceeds the total amount of the merchandise including shipping costs, the package will be abandoned and you will not be refunded.

Tracking

Tracking information will not be available until your package ships and has left our warehouse. Please note: Depending on carrier, tracking information may not be available until 24 hours after courier has received the package. Once your order ships, you will receive confirmation e-mail with your tracking number. Also, the customer is in agreement that they are responsible for all original outgoing shipping costs and all shipping costs on items that are sent back.

Service Delays

In the event that our courier is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Ylati Footwear is not responsible for payment of return shipping costs levied by the courier. Similarly, Ylati Footwear is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.

Ylati Footwear is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays.