F.A.Q.

ORDERS

  • Can I change or cancel my order? 
  • You can cancel your order before the order has been shipped. You can change your order only before they are processed, please, in this case, email us at support@ylatifootwear.com 
  • Can I change my shipping address?
  • You can easily change your shipping address before the shoes have been shipped, just send us an email at support@ylatifootwear.com
  • Do I need an account to place an order?
  • No, through our checkout process it is possible to place an order as a guest but creating an account will make checking out faster and easier
  • Will an item be restocked?
  • Most of the items will be restocked, if you like something that it's not available at the moment, please write to support@ylatifootwear.com
  • How will I know that my order has been placed successfully? 
  • After placing your order you will receive immediately an email from us with your order confirmation

FIT

  • How do your shoes fit? 
  • Please note that the fit can vary among different models for more info click here

 PAYMENTS

  • What are the accepted forms of payment? 
  • We use Shopify Payments and we accept credit cards, Apple pay, Google pay, Amazon pay and Paypal.
  • Is it safe to use my credit card? 
  • Our SHOPIFY checkout process is PCI compliant, so it is safe to input your personal information and use your credit card. We regularly test our site to be sure that your information stays safe.
  •  When will my order be charged? 
  • We charge the order in about 5-10 minutes after you place an order

 PRODUCTS CARE

  • Are your insoles removable? 
  • Yes, they are. You can choose if you prefer to use our insoles or replace them with your own insoles.
  •  What products should I use to clean my shoes? 
  • For information about how to take care of Ylati shoes please read our care guide 
  • Are your shoes waterproof? 
  • Our shoes are water-resistant but not waterproof, so we suggest drying them off to avoid damage. For major security, you can use a waterproofing spray on your shoes.

PRODUCT KNOWLEDGE

  • Where are your materials from? 
  • Most of our materials are made in Italy
  • Where are your shoes made? 
  • All stages of our production process, from choosing materials, manufacturing and boxing are done in Naples, Italy
  •  What kind of leather is used?
  • We always choose premium Italian materials for our shoes, mainly constructed in calf leather sourced in Italy.

 SHIPPING

  • When will my package ship?
    Shipping your package will take about 48 hours if you placed an order on weekdays, for the order placed on the weekend we will ship them the next business day.
     
    How much is the shipping cost?
     
  • Italy:  (1-3 business days) Free Shipping on all orders
  • EU MEMBERS and UK  (3-5 business days) Free Shipping From 200€  Under 200€ - 10€
  • USA and REST OF EUROPE  (3-5 business days) Free Shipping From 200€  Under 200€ - 20€
  • REST OF THE WORLD  (3-5 business days) - 30€

 We are not responsible for any custom/duty taxes that might occurs outside EU countries, for more info visit here 

  • Where do your items ship from?
  • We will ship your order from Naples, Italy
  • Can I track my order?
  • Once we will ship the order you will receive shipping information, including tracking number
  •  Do you ship internationally?
  • Yes, we ship Worldwide
  • When am I charged with taxes and duties?
  • When you are buying from outside EU countries you will be responsible of any taxes and duties that might occurs

 RETURNS/EXCHANGE

  • What is your return policy?
  • We accept return within 14 days of purchase, products must be unworn and you are responsible for the delivery costs,  find more at the following link
  • How can I make an exchange?
  • When returning goods please ensure that you notify us first by email with the reason of the return and the purchase order number at support@ylatifootwear.com, we will reply within 24-48H