RETURNS / EXCHANGES
EASY RETURN OR EXCHANGE WITHIN 30 DAYS!
Our returns guarantee entitles you to return the product for any reason within 30 days of having received it. You have the right to open the package and check the product but the product must be returned unused.
All original packaging, price labels etc. shall be returned.
PLEASE NOTE THE PRODUCT MUST BE UNWORN, UNUSED AND IN THE SAME CONDITION AS RECEIVED
Ylati Footwear can only accept returns/exchange from purchases made on ylatifootwear.com. If a product was purchased at another retailer, it must be returned/exchanged where it was purchased
If you return an order, always keep your tracking number and receipts so you have proof of shipment.
When returning goods please ensure that you notify us first by email with the reason of the return and the purchase order number.
PLEASE NOTE WE CANNOT ACCEPT ANY RETURN OR EXCHANGE WITHOUT PREVIOUS NOTIFICATION BY EMAIL
Please use the link below to begin the practice for the return
Please make sure that on the airway bill and the package there is clearly written: "RETURNED GOODS, NO COMMERCIAL VALUE".
The address for returns which is stated below:
When returning and/or exchanging an item the customer is responsible for delivery cost, customs charges, duties and/or VAT that may apply.
Shipping costs will not be refunded unless there was a mistake in delivery caused by us.
Please note that orders placed during our sale cannot be returned, exchanged and/or refunded.
Please also note that all discounted products cannot be returned, exchanged and/or refunded.