Returns / Exchanges

Many thanks for your purchase. We hope you enjoy and visit us again

Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. You have the right to open the package and check the product but the product must be returned unused.

All original packaging, price labels etc. shall be returned.

PLEASE NOTE THE PRODUCT MUST BE UNWORN, UNUSED AND IN THE SAME CONDITION AS RECEIVED

Ylati Footwear can only accept returns/exchange from purchases made on ylatifootwear.com. If a product was purchased at another retailer, it must be returned/exchanged where it was purchased

If you return an order, always keep your tracking number and receipts so you have proof of shipment. 

When returning goods please ensure that you notify us first by email with the reason of the return, the purchase order number and we will send you the #RA number.

PLEASE NOTE WE CANNOT ACCEPT ANY RETURN OR EXCHANGE WITHOUT PREVIUOS NOTIFICATION BY EMAIL AND WITHOUT THE #RA NUMBER

Please make sure that on the airway bill and the package there is clearly written: Returned goods, no commercial value. The address for returns which is stated below:

IMARKS SRL (YLATI FOOTWEAR)
Via Campana, 233
80078 Pozzuoli (Napoli)
Italy

WE OFFER FREE EXCHANGE FOR ALL ORDERS FROM ITALY AND EUROPEAN UNION. PLEASE NOTE FREE EXCHANGE DOES NOT APPLY TO DISCOUNTED ITEMS AND ITEMS BOUGHT DURING SALES TIME

When returning and/or exchange an item the customer is responsible for custom charges, duties and/or VAT that may apply.

Please note customers outside Italy and the European Union* are responsible for the delivery cost when returning and/or exchanging their item.  

Shipping costs will not be refunded, unless there was a mistake in delivery caused by us.

Please note that orders placed during our sale cannot be returned, exchanged and/or refunded.

Please also note that all discounted products cannot be returned, exchanged and/or refunded