Your returned item will be thoroughly reviewed and if approved we aim to process the refund within 14 business days after the item is received.

When an order is returned and meets the requirements, the customer can choose the following options:

  • refund
  • voucher discount of the full amount

Vouchers can be used to place a new order for a different size, color or a completely different product.

The refund will always be credited to the payment account which was used for the payment, using the same payment method.

Please note that we can not offer any refunds on discounted products and/or products on sale.

If you have any queries or wish to discuss the refund process and options in further detail, please do not hesitate to contact us.