RETURN AND EXCHANGE

 

EASY RETURN OR EXCHANGE WITHIN 30 DAYS!

Our returns guarantee entitles you to return the product for any reason within 30 days of having received it. You have the right to open the package and check the product but the product must be returned unused.

All original packaging, price labels etc. shall be returned.

PLEASE NOTE THE PRODUCT MUST BE UNWORN, UNUSED AND IN THE SAME CONDITION AS RECEIVED please try on our footwear inside on a clean surface (like on a carpet) to avoid your return being rejected.

Ylati Footwear can only accept returns/exchange from purchases made on ylatifootwear.com. If a product was purchased at another retailer, it must be returned/exchanged where it was purchased

If you return an order, always keep your tracking number and receipts so you have proof of shipment. 

When returning goods please ensure that you notify us first by email with the reason of the return and the purchase order number at support@ylatifootwear.com, we will try our best to reply you within 24-48 hours.

PLEASE NOTE WE CANNOT ACCEPT ANY RETURN OR EXCHANGE WITHOUT PREVIOUS NOTIFICATION BY EMAIL

Please make sure that on the airway bill and the package there is clearly written: "RETURNED GOODS, NO COMMERCIAL VALUE".

The address for returns which is stated below:

Freres srl c/o Ylati Footwear
Zona industriale Asi Aversa Nord 
Strada Consortile, snc . 
81032 Carinaro (CE)  - Italy
 
  • The customer is responsible for return and/or exchange shipping costs.
  • Return and/or Exchange shipping costs will not be refunded unless there was a mistake in delivery caused by us.
  • Once the return has been confirmed by us via e-mail, simply leave the box  at a more convenient and closer parcel/courier shop for you.
  • Orders placed during our sale cannot be returned, exchanged and/or refunded.
  • Please be aware that we do not include return and/or exchange costs in our product prices. We aim to ensure transparency by clearly stating our product prices without hidden fees. Despite our narrow profit margins, we prioritize honesty about our pricing instead of offering 'free return and/or exchange' and increasing product costs to compensate.