Can I change or cancel my order?
You can cancel your order before the order has been shipped. You can change your order only before they are processed, please, in this case, email us at firstname.lastname@example.org
Can I change my shipping address?
You can easily change your shipping address before the shoes have been shipped, just send us an email at email@example.com
Do I need an account to place an order?
No, through our checkout process it is possible to place an order as a guest but creating an account will make checking out faster and easier
Will an item be restocked?
Most of the items won't be restocked
How will I know that my order has been placed successfully?
After placing your order you will receive immediately an email from us with your order confirmation
How do your shoes fit?
Our shoes have the typical Italian comfy fit, we recommend taking one size down than your regular sneakers (Nike or Adidas) for more info click here
What are the accepted forms of payment?
We use Shopify Payments and we accept credit cards, Apple pay, Google pay, Amazon pay and Paypal.
Is it safe to use my credit card?
Our SHOPIFY checkout process is PCI compliant, so it is safe to input your personal information and use your credit card. We regularly test our site to be sure that your information stays safe.
When will my order be charged?
We charge the order in about 5-10 minutes after you place an order
Are your insoles removable?
Yes, they are. You can choose if you prefer to use our insoles or replace them with your own insoles.
What products should I use to clean my shoes?
For information about how to take care of Ylati shoes please read our care guide
Are your shoes waterproof?
Our shoes are water-resistant but not waterproof, so we suggest drying them off to avoid damage. For major security, you can use a waterproofing spray on your shoes.
Where are your materials from?
Most of our materials are made in Italy
Where are your shoes made?
All stages of our production process, from choosing materials, manufacturing and boxing are done in Naples, Italy
What kind of leather is used?
We always choose premium Italian materials for our shoes, mainly constructed in calf leather sourced in Italy.
When will my package ship?
Shipping your package will take about 48 hours if you placed an order on weekdays, for the order placed on the weekend we will ship them the next business day.
How much is the shipping cost?
Italy: Free Shipping (DHL 1 day)
Below 150€ - 6€
European Union & UK (DHL 1-2 days)
Free Shipping over 150€
Below 150€ - 10€
USA & Canada (DHL 3-5 days)
Free Shipping Over 150€
Below 150€ - 10€
Rest of Europe (DHL - 1/2 business days) - 10€
Rest of the World (DHL - 3/5 business days) - 20€
We are not responsible for any custom/duty taxes that might occurs outside EU countries, for more info visit here
Where do your items ship from?
We will ship your order from Naples, Italy
Can I track my order?
Once we will ship the order you will receive shipping information, including tracking number
Do you ship internationally?
Yes, we ship Worldwide
When am I charged with taxes and duties?
When you are buying from outside EU countries you will be responsible of any taxes and duties that might occurs
What is your return policy?
We accept return within 30 days of purchase, products must be unworn and you are responsible for the delivery costs, find more at the following link
How can I make an exchange?
Just fill the form at the following link or write us to firstname.lastname@example.org, we will reply within 24H